Note:

Please preface your subject with “Service issue” with the name of the service you are contacting about, in case this is a concern or bug about the services I currently have.

I primarily communicate in English, so I would appreciate it if emails and messages could be written in English whenever possible. However, I understand that not everyone speaks English or feels comfortable communicating in it. If you prefer another language, you are welcome to write in that language, including through private messages. Please try to provide an English translation when possible, or allow time for translation so that important information isn’t misunderstood or overlooked.

Some issues are just a part of the service itself, I cannot fix the server if YouTube/Google/Bing/DuckDuckGo itself is having issues or other instances are seeing the problem too. We will try to look out for solutions in the meantime.

This is non-exhaustive, and I am not saying these are problems I constantly get, I just want to keep it organized and professional for everyone.

Ways you can contact me:

I have a Matrix account on the main server, at this username:

@chocolatemoo53:matrix.org

I also have a Signal account:

An orange Signal QR code that says “Scan this QR code with your phone to chat with me on Signal”

Scan the above QR code with your device or, in the app, make a chat with the username: “ chocolatemoo.53 ” (the dot is required and part of the username).

I have a public email for general inquires:

contact [AT] chocolatemoo53 [DOT] com

If you’d like to encrypt the email before sending, please use my key and allow me time to decrypt the message.

If for whatever reason, physical mail is required, an address is available on request. This is only in the U.S. and I will not always provide one. I may also ask you to use encrypted communications to receive the address or for your situation in particular.

I do not generally accept physical mail as an alternative means of ongoing communication. An occasional personal letter or a simple gift may be an exception, but please do not assume It’s for daily communications otherwise as there are costs incurred on my end as well as yours.

The same rules apply whether you use email, write me a letter, or use a chat application. This is to prioritize your message over other communications.